Returns & Exchanges

At NQR, we strive to provide the freshest quality products; however, if you receive an item that is damaged or unsatisfactory, we offer a hassle-free return process within 7 days of purchase. Please note that due to food safety regulations, perishable items must be inspected upon delivery or pickup.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team via email or phone within 48 hours of receiving your order to report any issues with your food items.

• 2.
  Provide Documentation

  Attach clear photographs of the product and the packaging, along with your order number, to help our quality control team assess the claim.

• 3.
  Verification Process

  Our specialists will review your request to ensure it meets our safety and quality guidelines, typically providing an update within 24 business hours.

• 4.
  Refund or Replacement

  Once approved, we will either issue a full refund to your original payment method or arrange for a fresh replacement to be delivered at no extra cost.