Frequently Asked Questions
Everything you need to know about your NQR orders.
How do you ensure the freshness of your food products?
We maintain a strict cold-chain logistics process and partner with certified local suppliers to ensure all items are stored and transported at optimal temperatures until they reach your doorstep.
What is your delivery timeframe?
We offer same-day delivery for orders placed before 12:00 PM. Standard delivery typically takes 1-2 business days depending on your location and the specific perishability of the items.
Can I return food items if I am not satisfied?
Due to health and safety regulations, we cannot accept returns on perishable food items. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.
What payment methods do you accept?
NQR accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted for your security.
Do you offer organic or gluten-free options?
Yes, we have a dedicated section for organic, gluten-free, and vegan products. You can use our shop filters to find items that meet your specific dietary requirements.
How can I track my order?
Once your order is dispatched, you will receive an email and SMS notification containing a real-time tracking link to monitor your delivery progress.